Privacy Policy for ChronoConfect
Introduction
Welcome to ChronoConfect. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how ChronoConfect (referred to as "we", "us", or "our") collects, uses, and shares information when you visit or make a purchase from our site, chronoconfect.com (the "Site"). This policy also explains your rights regarding your personal information.
We are located at 182 Saratoga Avenue, New York, New York, 11233, US.
Information We Collect
We collect various types of information from you when you interact with our online platform, based on the nature of your interaction.
Personal Information You Provide Directly:
- Contact Information: When you make a purchase, create an account, or subscribe to our newsletter, we collect your name, email address, shipping address, and billing address.
- Payment Information: When you make a purchase, we collect payment details such as credit card numbers or other payment account information. This information is processed securely by our third-party payment processors, and we do not store full payment card details on our servers.
- Order Details: Information related to your purchases, including products bought, order history, and any customization requests for our artisan candies, gourmet chocolates, or themed sweets.
- Communications: When you communicate with us via email or other channels, we collect the content of these communications.
Information Collected Automatically:
- Device and Usage Information: When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as "Device Information."
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze site usage, and for marketing purposes. You can control the use of cookies at the individual browser level.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Fulfill Orders: To process your purchases of artisan candies, gourmet chocolates, and themed sweets, including processing payment information, arranging for shipping, and providing you with invoices and order confirmations.
- To Provide Customer Support: To respond to your inquiries, provide customer service, and address any issues you may have with our products or services.
- To Improve Our Services: To analyze how our customers browse and interact with our site, helping us to improve our product offerings, website design, and overall customer experience. This includes understanding preferences for our unique clockwork-themed confections.
- For Marketing and Promotional Purposes: To send you newsletters, promotional offers, and information about new products or special events related to ChronoConfect, if you have opted in to receive such communications.
- To Maintain Security: To detect and prevent fraud, abuse, and other malicious activities, and to maintain the security of our site and systems.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
- Service Providers: We use third-party service providers to perform functions on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer service. These providers have access to the personal information needed to perform their functions but are prohibited from using it for other purposes.
- Legal Compliance: We may disclose your information where required to do so by law, in response to a valid legal request (e.g., a subpoena or court order), or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal information under certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Data Retention
When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information. This retention period allows us to provide ongoing service, process returns, and comply with legal obligations.
Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "last updated" date.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail at the address below:
ChronoConfect
182 Saratoga Avenue
New York, New York, 11233
US